We Increase Revenue And Growth By Focusing On Your Customers

We partner with you to nurture and unlock more sales from customers, accelerating your growth.

Proven Strategies, Massive Results

We propel your business forward by concentrating on what truly drives success: Enhancing Customer Engagement and Maximizing Conversion Rates. With them, your business can achieve levels of success and scalability beyond your initial projections.

66%

Higher Conversion Rate

75%

Increase in Purchases

80%

Lower Customer Acquisition Cost

Targeted Data-Driven Conversion Rate Optimisation (CRO) Techniques to Increase Each customer's value

Does this Sound Like Your Business?

  • You've successfully built a customer list, however there's no strategy in place to bring customers back to buy more.

  • You are looking for ways to unlock more sales and growth opportunities from within your customer list without always chasing new customers.

  • Not enough of your one-time buyers are converting into repeat customers.

  • You understand the importance of customer loyalty and you are looking for innovative strategies to make it happen.

  • There's one tiny issue - you have an after sales or customer follow up process, but it is not effective and profitable.

If you don't have a CRO (Conversion Rate Optimisation) program for your customers...

(or if your CRO program could be better), you're likely leaving hundreds or thousands of conversions and sales opportunities on the table every month.

But if you can fix these gaps, you stand to increase revenue by 5%, 10%, 20% or even 40%+ — without spending more on ads and reducing customer acquisition costs (CACs).

Ugenius Media is uniquely positioned to help you turn that vision into reality by capturing those missed opportunities and significantly boost your revenue.

With a proven track record of optimizing conversion rates for a diverse range of clients, Ugenius Media combines data-driven strategies, cutting-edge technology, and deep industry insights to enhance your CRO program effectively.

WHAT WE DO

We Specialize in producing HIGH-ROI Conversion Rate Optimization (CRO), driving growth and building lasting relationships through strategic engagement and optimization.

Grow Revenue

from Existing Customers

By optimizing customer engagement and offering tailored solutions that resonate with your current customer base, we help increase the frequency and value of their purchases.

Convert One-Time Buyers into Repeat Customers

We implement strategies designed to re-engage customers who have made a single purchase, turning them into regular customers who come back for more, and from regular to loyal customers.

Unlock New Sales Opportunities within Customer List

Within your customer base, through detailed analysis and segmentation, we identify and capitalize on untapped opportunities encouraging customers to take up cross-sells and upsells.

Increase

Customer Loyalty and Engagement

By enhancing the customer experience and providing value to customers beyond the purchase, we foster a sense of loyalty, emotional connection and community among your customer base.

Why What We Do Matter

Our core mission to empower businesses to maximize their potential through strategic customer engagement and optimized sales processes.

We Address a Common Pain Point

Many businesses are focused more on getting new customers, competing hard against other companies. These businesses often find it hard to grow sales from their customers or to turn customers who have bought once into regular buyers/ repeat customers.

This is where we steps in.

We recognise this widespread challenge and we offer tailored services to help you overcome this challenge.

We Leverage Untapped Customer Potential

Every business has untapped potential within its existing customer base. Instead of just trying to get new customers all the time, which is often expensive and gives lower return on investment, when compared to nurturing and growing relationships with customers who have already bought from you.

We help you unlock more growth opportunities from the customers your business already has, leveraging strategies such as personalized communication, tailored offers, and loyalty programs, businesses can encourage repeat purchases, increase the average transaction value per customer, and turn regular buyers into loyal customers.

We Grow Meaningful Connections

Growing meaningful connections with customers beyond transactions is a challenge for most businesses. Today's customers seek more than just transactions; they want personalized experiences and to be understood by the businesses they buy from. The problem for businesses is figuring out how to do this well and in a genuine way that fits their business values.

We work with businesses to understand their unique values and how they want to connect with their customers. Then, we use this information to create personalized engagement strategies and communication plans that make every customer feel special and understood.

We Use Data to Drive Decisions

Most businesses often have lots of data from sales, customer interactions, and online activities, but the problem is knowing how to analyze it, understand what it means, and then take the right actions based on those insights.

We work with you to get past these hurdles by showing you how to use the data in ways that make a real difference, ensuring that every decision is backed up by solid data and truly helps the business move forward.

What We Offer

Accelerate business growth & boost performance.

In person, Virtual or Hybrid

Training Workshops

We work with you and your team to customize inclusive training workshops based on your needs and desired outcomes.

  • Account-Based Retention (ABR)

  • Segmentation Strategies

  • Understanding Your Buyer/Customer Types

  • Self-Awareness & Emotional Intelligence (EQ)

  • Personalization

  • Understanding Customer Behaviour

  • Conversion Funnel Optimization

  • Relationship Building

  • Effective communication

  • Goal-Setting & Time Management

  • Presentation Skills

  • Adapting to Changing Consumer Behaviours

Accelerate Results

Coaching

1:1 coaching to group coaching programs are designed to help professionals like you quickly adopt new, effective behaviours that lead to sustainable results.

Whether you're looking for personalized guidance or the dynamic energy of group coaching, we've got you covered.

We have flexible coaching durations to fit your schedule and goals, with options for 3, 6, and 12 months:

  • Sales Coaching

  • Executive Coaching

  • Presentation Coaching

  • Customer Growth Funnel Coaching

Highly Engaging

Keynotes/ Speaking

Our keynotes and speaking engagements are designed to not just captivate your audience but to spark actionable change that aligns with your goals for customer list conversion optimization.

The keynotes and speaking engagements we deliver:

  • Highly Engaging

  • Interactive

  • Edutaining

  • Range from 30 to 90 minutes

Our keynotes are customized to fit your event's theme and your audience's needs.

GET STARTED

Marketing and Sales

Enablement

We partner with your to develop, design and deliver marketing and sales enablement solutions that empower professionals to market, sell better and faster.

  • Strategy Development

  • Account-Based Retention (ABR)

  • Sales Playbooks

  • Marketing Playbooks

  • Conversion Rate Optimization (CRO)

  • Strategic Customer Communication:

  • Customer Relationship Management (CRM) Optimization

  • Customer Onboarding and Engagement Strategies

  • Customer Loyalty and Retention Programs

Donna Oji

Founder of Ugenius Media

I noticed most businesses were driven by the common belief that increasing customer numbers directly correlates with growth. Sure, getting new customers can help a business grow quickly at first.

However, these businesses focused mainly on getting more new customers often miss two other crucial opportunities of sustainable growth: deepening relationships with your customers getting them to buy more at each transaction and increasing the number of times a customer buys.

The reality is, acquiring a new customer can be five to twenty-five times more expensive than retaining an existing one. Yet, increasing customer retention rates by just 5% can increase profits by 25% to 95%.

Despite these compelling figures, the focus on new customer acquisition overshadows strategies for customer retention and maximization.

I saw this gap and started Ugenius Media.

We specialize in strategies that encourage repeat business, increase customer lifetime value, and turn satisfied customers into brand advocates.

By focusing on Conversion Rate Optimization (CRO) for customer lists and implementing effective sales enablement practices, we help businesses unlock new sales opportunities within their current customer base and foster a level of customer loyalty that leads to sustainable growth.

This not only elevates your growth trajectory but also builds a more resilient and loyal customer foundation, setting the stage for long-term success and profitability in an increasingly competitive marketplace.."

Increase Revenue And Growth By Focusing On Your Customers

Ready To Elevate Your Business?

Let us show you how focusing on the right strategies can unlock unprecedented success and scalability.

Have more questions?

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